Shipping Policy

Shipping costs vary according to your destination, delivery service and order.
UK delivery will generally be offered at a lower shipping cost, while European and international destinations may have higher shipping rates due to distance and delivery requirements.
From time to time, Atalia may offer free or discounted shipping promotions, including promotions based on minimum order values. Any applicable promotion will be clearly stated at the time of purchase.

Secure & Tracked Delivery
We want your Atalia order to reach you safely.
Orders will be sent using a tracked delivery service. Tracking information will be provided once your order has been dispatched.
For home deliveries, a signature will be required upon delivery.
Where available, customers may also choose delivery to an approved collection or pick-up point. This can provide an alternative for customers who may not be available to receive their order at home.
If you are not available to receive your order, the courier may redirect the parcel to a designated collection point or follow their standard missed-delivery procedure.
Please follow the instructions provided by the courier to arrange collection or redelivery.

Tracking Your Order
Your tracking information will be sent to you as soon as your order has been dispatched.
If you have not received your tracking information or are experiencing difficulty accessing your tracking details, please contact us.
For order-related enquiries, please email:
orders@theatalia.com
Please include your order number in your message so that we can assist you as quickly as possible.
For general enquiries, you can contact:
hello@theatalia.com
You may also contact us through our official social media channels.

Please Check Your Delivery Information
Customers are responsible for providing accurate and complete delivery information when placing an order.
Before completing your purchase, please carefully check:
Your full name
Delivery address
Postcode/ZIP code
Country
Contact telephone number
Email address
Once an order has been dispatched, we may not be able to change the delivery address.
If you notice an error in your delivery information, please contact us as soon as possible and before your order is dispatched. We will do our best to assist you, but changes cannot be guaranteed once an order has entered the shipping process.
If an order is returned to Atalia because an incorrect or incomplete address was provided by the customer, additional delivery charges may apply before the order can be sent again.

Lost, Missing or Damaged Parcels
We understand how frustrating it can be when an order does not arrive as expected.
If your tracking information shows that your order has been delayed, delivered incorrectly, lost or otherwise affected, please contact us as soon as possible at orders@theatalia.com.
We will review the situation and, where appropriate, contact the relevant courier or delivery provider to investigate the matter.
If a parcel arrives visibly damaged, please notify us as soon as possible and, where possible, provide photographs of the packaging and the item received. This may help us when communicating with the courier.
Where the issue has resulted from an error on the part of Atalia, we will work with you to determine an appropriate resolution, which may include a replacement, partial refund or full refund depending on the circumstances.
Where an issue has resulted from incorrect information supplied by the customer, including an incorrect delivery address, we will still do our best to assist, but Atalia cannot automatically accept responsibility for the resulting loss or delivery issue.

Multiple Orders
If you place multiple separate orders, each order will normally be processed and shipped separately according to its own order details.
If you intended multiple orders to be shipped together, please contact us as soon as possible at orders@theatalia.com, including all relevant order numbers.
If your orders have not yet been dispatched, we will do our best to combine them where practical.
However, once an order has entered the shipping process, we may no longer be able to combine it with another order.

Pre-Orders & Out-of-Stock Items
Pre-order and out-of-stock products may require additional processing time.
Where a product is available for pre-order, the expected availability or processing timeframe will be provided on the product page wherever possible.
If an item requires additional time before it can be dispatched, we will communicate this to you and provide an updated estimated timeframe.
If an item becomes unavailable and we are unable to fulfil your order, we will contact you directly. Where we cannot provide the product within a reasonable timeframe, we may cancel the affected order and provide a full refund for the unavailable item.

Customs, Duties & International Orders
International orders may be subject to customs procedures, import duties, taxes or other charges imposed by the destination country.
These charges vary depending on the country and are generally outside Atalia's control.
Where applicable, customers are responsible for any customs duties, import taxes or other charges associated with receiving an international order.
Customers are also responsible for providing any information required by their local customs authority.
Customs processing may affect the estimated delivery timeframe for international orders.

Delivery Changes & Communication
We understand that circumstances can change. If you need assistance with your order, please contact us as soon as possible.
Our team will always try to help where we can, particularly when we are contacted before an order has been dispatched.
For order-related enquiries, please contact:
orders@theatalia.com
Please include your order number and relevant details so that we can assist you efficiently.
For general enquiries:
hello@theatalia.com

Our Commitment
Atalia is committed to making your shopping experience as smooth and enjoyable as possible.
From the moment you place your order to the moment it arrives, we want you to feel informed, cared for and confident in your purchase.
Thank you for choosing Atalia.