What is an FAQ section?

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.

Where can I add my FAQs?

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

Frequently Asked Questions

Everything you need to know about Atelia. We’ve answered some of the questions we’re asked most often below. If you can’t find what you’re looking for, our team is always happy to help.

🛍️ Orders & Products

Where is Atelia based?
Atelia is based in Edinburgh, Scotland, UK, and we currently ship our products worldwide.
What products do you sell?
We are starting with luxury hair and wig products, with plans to expand into a wider range of beauty products, accessories and beauty essentials.
How do I know which product is right for me?
Each product page provides information about the product. Contact us before placing your order and we'll be happy to help.
Are your wigs ready to wear?
This depends on the individual product. Please check the product description for details.
Do you offer custom wigs?
Custom wig services are part of Atelia's future plans.

📦 Shipping & Delivery

Do you ship internationally?
Yes. Atelia currently offers worldwide shipping.
How long does my order take to process?
For orders within the UK, 1–3 working days. International, 1–5 working days.
How long does delivery take?
Standard: 2–4 working days. Express: 1–2 working days.
Will I receive tracking?
Yes. Tracking information will be provided once dispatched.
Do I need to be home to receive my order?
Our deliveries require a signature.
Can I change my address after ordering?
Contact us as soon as possible. Once dispatched, we may not be able to change it.
Will I have to pay customs charges?
International orders may be subject to duties/taxes depending on the destination.

💳 Payments

What currency are your prices displayed in?
Atelia's base prices are displayed in GBP (£).
What payment methods do you accept?
Available methods will be displayed at checkout.
When will I be charged?
Payment is generally taken when your order is placed and confirmed.

↩️ Returns & Refunds

Can I return my order if I change my mind?
Depending on the product and law, you may have a right to cancel. See our Policy for full details.
Can I return a wig after wearing it?
Wigs that have been worn or altered may not be eligible for return.
What if my order arrives damaged?
Contact us at orders@theatalia.com with photos/videos.
What if I receive the wrong item?
Contact us before using or altering the item.

👩🏽‍💻 Customer Accounts

Do I need an account to place an order?
You may be able to guest checkout, but accounts make it easier to manage orders.
Can I subscribe to Atelia updates?
Yes, you can subscribe to hear about new products and news.
How is my personal information used?
Information is handled in accordance with our Privacy Policy.

📸 Reviews & Customer Content

Can I leave a review?
Yes, we welcome honest feedback about your experience.
Can I send you photographs of my hair?
Absolutely, we love seeing our customers enjoying their Atelia purchases.

🏪 Physical Shop

Will Atelia have a physical shop?
A location in Edinburgh is part of our long-term vision.
Can I collect my order in person?
Currently, we do not offer physical collection.

💌 Still Have a Question?

General enquiries: hello@theatalia.com
Order enquiries: orders@theatalia.com
Contact us through our social media channels. We're happy to help!

More Frequently Asked Questions