Returns & Refunds
At ATALIA, customer satisfaction and product quality are at the heart of everything we do.
Returns & Cancellations
For eligible online purchases, customers have the right to cancel within 14 days of receiving their order, in accordance with applicable UK consumer law.
To request a cancellation or return, please contact our customer care team. Where the statutory cancellation right applies, returned goods must generally be sent back within 14 days of notifying us of cancellation.
Product Condition
We kindly ask customers to handle wigs with care when inspecting them.
To help preserve their original condition, please avoid:
Cutting or altering the lace
Applying makeup, adhesive or styling products
Washing, colouring or chemically treating the hair
Wearing or otherwise altering the wig beyond what is reasonably necessary to inspect it
Where a customer has handled an item beyond what is necessary to establish its nature, characteristics and functioning, a deduction for diminished value may apply to an eligible change-of-mind refund, as permitted by law.
Refund Processing
Once a return has been received and assessed, any refund due will be processed through the original payment method, in accordance with applicable consumer rights and refund timeframes.
Damaged, Faulty or Incorrect Items
If your order arrives faulty, damaged or not as described, please contact us as soon as possible with your order details and supporting photographs where available.
Your statutory consumer rights remain unaffected.
Pre-Orders
Pre-orders may be cancelled in accordance with applicable consumer cancellation rights. If an order cannot be fulfilled within the agreed timeframe, we will contact you to discuss the available options, including a refund where required.
Customer Care
For any questions about returns, cancellations or refunds, please contact ATALIA Customer Care. We are happy to assist you.
